Answers for your customers, from your own help center
An assistant that reads your docs and past tickets, answers in seconds and hands over to your team when it should.
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It reads where your team already writes
Connect the places your answers already live. The assistant keeps up as they change, and nothing is used to train anyone else's model.
Ask it what your customers ask you
A few of the questions it answered this week, word for word.
Can I move my plan to another workspace?
Account
Why was I charged twice in March?
Billing
How do I invite someone without giving them admin?
Team
Does the export include deleted items?
Data
Is there a discount for schools?
Pricing
How long do you keep my files after I cancel?
Privacy
A person steps in when it matters
Billing mistakes, upset customers and anything it is not sure about go straight to your team, with the whole conversation attached.
The handovers are the best part. By the time a chat reaches me I know the question, what it already tried and which article it read.
Chiara Bianchi
Head of support
7 in 10
Questions answered without opening a ticket
Resolved
8 s
Median time to the first answer, day or night
Speed
30
Languages it answers in, from the same articles
0
Answers made up when the docs say nothing
24/7
Hours
Cover, with a person on call for the rest
Try it on your docs
Connect your help center and ask it anything.
1 hour
Setup
From connecting the help center to the first real answer
See what your docs are missing
Every question it could not answer lands in one list, sorted by how often it was asked. Write the article once and the assistant uses it the same minute.
Top questions
What people ask most this week, in their own words.
Gaps marked
Questions with no answer in your docs, flagged for you.
Fixed in minutes
Publish the article and the next answer already uses it.
A weekly report
Answered, handed over and missing, in one email on Monday.
From the teams who answer less
Support leads, a few months after switching it on.
"Our queue on Monday morning used to be two hundred tickets. Now it is forty, and they are the interesting ones."
Carmen Ruiz
Head of support, Torvenna
"It tells customers when it does not know. That honesty is why we trusted it with the inbox."
Erik Lindqvist
Support lead, Vaskeli
"The missing questions list rewrote our help center. We fixed thirty articles in the first month."
Chiara Bianchi
Content lead, Ulvaro
Questions, answered
Anything else? Ask the assistant in the corner, or write to the team.
It only answers from the sources you connect. When they do not cover a question, it says so and hands over to a person.
No. Your content is only used to answer your customers, and you can remove any source at any time.
Connect your help center and it answers within the hour. Most teams add the inbox and wiki in the first week.
A flat monthly price per workspace, with unlimited conversations. The first fourteen days are free.
Let it take the first reply
Connect your help center and see the assistant answer your real questions before you show it to a single customer.
Start a free trial- Fourteen days free
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- Set up in an hour